Effective Date: January 2016
Information Timeliness, Completeness and Accuracy
While it is our intent to provide the best information at the highest quality, we are not responsible for the information on this site being accurate, current or complete. The information found on this site is for general use only and should not be your sole source for information when making decisions. Consulting other reliable sources for accurate, complete and timely information is advised. The level of reliance on the information found on this site is at your own risk.
You may find historical information on this site at times contain. Historical information, as its name suggests, is not current and should not be construed as such and should be used only as reference material. We reserve all rights to modify, change or update the contents of this site at any time without prior notification. However, we are not obligate to change, update or modify any information found on this site. You are responsible for checking for updates made to this site and its contents.
Your content, excluding credit card information, may be transmitted through unencrypted media and involves:
• Transmissions that make use of various networks.
• Changes to conform and adapt to technical requirements of the various connecting devices and networks.
The reproduction, copying, selling, reselling or duplication of any portion of the service, use of service, access to the service, or any contact on the website through which service is provided is strictly prohibited.
The headings found within this agreement are included for convenience purposes only and will not affect or limit these terms of service.
Billing and Account Information Accuracy
We reserve the right to refuse any order placed with us. At our discretion, we may cancel or limit quantities ordered per household, person or per order. This also includes orders placed on the same customer account, credit card and orders that use the same billing or shipping address. In the event your order is canceled, we may attempt to notify you via email, phone or through standard ground mail using the information provided at the time the order was placed. We reserve the right to limit, cancel or prohibit orders that appear to be placed by distributors, resellers or dealers.
You agree to provide current, accurate and complete account and purchase information for all orders and purchases made at our store. You also agree to update your account and other information in a timely manner. Information that you will need to update includes: email address, mailing address, shipping address and credit card information.
The Online Store for GeniusPrinters
Agreeing to our Terms of Service acknowledges that you are at least the age of majority in your state or province and give consent to allow minor dependents to have access to this site.
• The use of our products for illegal or unauthorized purposes is strictly prohibited. This includes, but not limited to, copyright laws or any other activity that is in violation of the laws within your jurisdiction.
• The transmission of viruses, worms or other malicious programs that are destructive in nature is strictly prohibited.
• Violating the terms of service, in part or in whole, will result in the immediate termination of your account and/or access to the site.
Services and Pricing Updates
Our product inventory, as well as their prices, are subject to change without notice or prior notification.
We reserve the right to modify, discontinue or otherwise adjust our services or any other product without prior notice or warning.
Optional Tools Found on This Website
We may at times provide you with access to third-party tools which we do not have control over and they are not monitored by us. You acknowledge and agree that we provide this access without warranties, representations or any conditions of like nature and without any endorsements. We will have no liability for events or situations that may arise from the use of third-party tools. All use of third- party tools is done so at your own risk and discretion. We advise that you familiarize yourself with terms on which tools are provided and ensure you approve of them.
This website is operated by GeniusPrinters and will be referred to as “we”, “us” and “our”. The terms “you” and “your” refers to you, the consumer or other entity using this website and/or purchasing any of our services or products. All information, products, tools and services located on this website are the property of GenuisPrinters and are available to you upon acceptance of all terms, policies, conditions and notices stated on this site.
Before accessing or using our website, ensure you read the Terms of Service carefully. When accessing or using any part of this site, you agree to these binding terms. If you do not agree to all conditions or terms in this agreement, you will not be able to access the website or services. If these terms are considered an offer, acceptance is limited to the Terms of Service.
All new services, tools and features added at a later date will also be subject to these same terms and conditions. We reserve the right to replace, change or update all or any part of the Terms of Service. The current Terms of Service can be viewed on this page at your convenience. It is the responsibility of the user to periodically check for any changes that may have been made. Acceptance of any changes will be required for continued use or access of this site.
Links to Third-Parties
Some of the content, products and services that are available through our service may include third-party materials.
Third-party links that are found on our site will direct you to other sites that we are not affiliated with.
We have no liability or responsibility for any material, or its accuracy, found on these third-party sites. The use of third-party materials, products and services are done so at your own risk.
GeniusPrinters’ Products and Services
While we pride ourselves on providing accurate images of our products, we do not guarantee that the image displayed on your monitor is accurate.
We reserve all rights to limit the sales of our products and services to any geographic region, jurisdiction or person. This right may be exercised on a case-by-case basis. This includes the right to limit the quantity of products or services that we provide. Product descriptions and prices are subject to change without prior warning or notification and will be done so at our discretion. We reserve all rights to discontinue any product at any time without prior warning or notification.
Feedback, Comments and Other Submissions from User
If you send specific submissions by email, postal mail, or otherwise, with or without our request, you agree that we may, at our discretion, edit, copy, distribute, publish, translate and otherwise use your submissions in any form of medium. Submissions include but are not limited to: contest entries, suggestions, proposals, creative ideas, and plans. We are in no way obligated to keep comments in confidence, pay any compensation for comments, or respond to any comments.
Even though we are in no way obligated, we may monitor, edit, or remove content deemed by us to be offensive, unlawful, libelous, threatening, obscene, defamatory, pornographic or otherwise objectionable or in violation of any party’s intellectual property rights or these terms of service. You also agree that your comments will not in any way, violate any rights of any third-party. This includes, but is not limited to, copyright, privacy, trademark, personality or other property and personal rights. Further, you agree that your comments will not contain libelous, abusive, unlawful or obscene material, malware, or virus that could affect the operations of the service or any related website. The use of a false email address to pretend to be another person or organization or to mislead us or other third-parties is strictly prohibited. You are held accountable for the accuracy of any comments you make and we assume no responsibility or liability for any comments posted by you or any third-party.
Protection of Your Personal Information
Errors, Inaccuracies and Omissions Found On This Website
In spite of our quality control procedures, there could be occasions when typographical errors, omissions or inaccuracies pertaining to the description of products, promotions, pricing, offers, transit times, product shipping charges and availability may be posted on our site. GeniusPritners reserve the authority and right to make any necessary corrections, change, update or modification to information or cancel orders if any information related to the site is found to be incorrect without prior notice. This includes when after you have placed an order.
We assume no obligation to update, clarify or amend any information in the service or any other related website. This includes, but not limited to, pricing information, except when required by law. No specified refresh or update dates indicate that the information on this site has been updated or changed.
In addition to previously mentioned prohibitions, you are not authorized to use the website, any of its contents, or any nature of product you may have purchased from GeniusPrinters for any of the following purposes:
Any unlawful purposes or acts.
Solicitation to perform or participated in any unlawful acts.
To violate any state, provincial, federal or international laws, rules, regulations or local ordinances.
To violate or infringe upon our intellectual property rights or the intellectual property rights of others. This includes, but not limited to, copyright and related intellectual property rights.
To harass, abuse, verbally harm, defame, slander or otherwise degrade another individual or organization based on sex, religion, age, race, national origin, disability, orientation or ethnicity.
To submit misleading or fabricated information.
To upload viruses, malware or any other type of malicious code that will or possibly could be used in any manner that can affect the functionality or operation of GeniusPrinters or any related websites, the internet or any other website.
To collect the personal information of other users.
To spam, phish, pretext, spider, crawl, pharm or scape.
For any obscene or immoral purposes.
To interfere with or try to circumvent the security features of GeniusPrinters or any other related site.
We reserve the right to terminate the access of any user that is discovered to have violated any of the prohibited uses.
License for GeniusPrinters Software
GeniusPrinters User Agreement
This is a legally binding agreement between you and GeniusPrinters. The use of GeniusPrinters hardware or software is only authorized after you agree to the Terms of Service. Carefully read this summary and the full terms listed below. By clicking the “I Agree” button, you acknowledge that you have read, understand and agree to all terms. Click this button only if you are using GeniusPrinters software and hardware personally or are authorized to enter into an agreement for your organization.
GeniusPrinters will, at times, change or amend the terms we have mentioned. In the event that we do so, we will notify you through either the user interface, email, or in some reasonable manner. If you continue to use GeniusPrinters software or hardware after the changes or amendments have been made, you are agreeing to the updated terms.
This document describes the agreement between you and GeniusPrinters which starts when you have purchased, downloaded or installed any of GeniusPrinters hardware or software. This agreement will last until you have received notification from GeniusPrinters that you have breached any of the terms you have agreed to. If GeniusPrinters should in fact terminate the agreement, you are required to delete any GeniusPrinters software. However, some terms will remain in effect after deletion is complete, such as warranty limitations for example.
GeniusPrinters software is provided exclusively for use with authorized GeniusPrinters hardware. Use of GeniusPrinters software with any third-party hardware is not allowed under this agreement or without written consent from GeniusPrinters. Under this agreement, we have the right to gather automated reports of unlicensed usage and can use technological measures to ensure there is no unauthorized use of GeniusPrinters software.
In the event of a disagreement between a user and GeniusPrinters, resolution will be through arbitration overseen by the American Arbitration Association under its Commercial Arbitration Rules. Judgment on the award rendered by the arbitrator may be entered in any court having jurisdiction thereof. If any portion of this agreement is found to be conflicting to law, then that provision will be construed as nearly as possible to reflect the intention of the parties. The remainder of the agreement will remain unchanged.
GeniusPrinters believes its products works as intended and strives to provide a superior product.
However, you should not use any GeniusPrinters hardware or software in any situation where the health or safety of you or anyone else might be at risk. Additionallly, GeniusPrinters makes no claim or representation regarding the fitness of GeniusPrinters’ hardware or software for the designe or construction of parts or components that may be subject to additional regulation in your jurisdiction. In particular, GeniusPrinters does not sell any product or service intended for or approved for the use of diagnosing diseases or other medical conditions, mitigating, curing, treating or preventing diseases in any living being. GeniusPrinters will not be held liable for any death or bodily injury that may be suffered or caused to any third-party in connection with the use of GeniusPrinters products for such unapproved purposes. GeniusPrinters products should also not be used by untrained users or minors. GeniusPrinters disclaims any implied or expressed warranty of fitness for such usage.
In an attempt to continually improve upon GeniusPrinters products, software installation will require you to opt in to the collection of diagnostic information regarding your use of GeniusPrinters software and hardware. You are agreeing that GeniusPrinters may collect, maintain and use this information about the operation of GeniusPrinters’ hardware and software. Information includes, but is not limited to, hardware serial numbers, laser and plate power levels, print and galvanize times and 3D model sizes.
No additional personal information, models or 3D geometry will be collected without first obtaining your explicit consent.
Software Distributed by GeniusPrinters
GeniusPrinters software is licensed and not sold. This means that GeniusPrinters owns all rights in the software and is allowing you to use it. Components such as open source libraries that have their own licenses and rules are the exemption. By allowing you to use it does not mean that ownership is awarded to you. GeniusPrinters software cannot be broken-down for analysis, modification, redistribution or to enable it to be used with non-GeniusPrinters products without our prior consent. You may not lease, rent or copy the software to others. The use of GeniusPrinters software with non- GeniusPrinters hardware is prohibited. In summary, you agree to respect all and any copyrights and patents that apply to our software.
GeniusPrinters software is not covered under the limited hardware warranty. The software is provided to you on an “as-is” basis. This means that GeniusPrinters and its suppliers disclaim all express, implied or statutory warranties for any licensed software. This includes merchantability, title, fitness for a particular purpose and non-infringement. If applicable laws require any warranties for the licensed software, such warranty is limited to 90 days from the date of purchase, download, or installation, whichever is earliest.
For questions regarding this agreement, or to obtain additional information, please send an email to our support department.
GeniusPrinters’ Return Policy
GeniusPrinters accepts returns for refund or exchanges under the following guidelines:
30 Days = Purchased items from GeniusPrinters can be returned within 30 days if the date the item was shipped to you. After the 30 days has passed, we do not accept returns. Please see our warranty policy for further information.
Return to Manufacturer Authorization = Before attempting to return an items, contact us at support@GeniusPrinters.com to explain the reason you are returning it, the details of the original order and whether you want a refund or exchange. If necessary, you will be issued a RMA number which you can use to return the item to manufacturer. We do not accept items that have been issued a RMA number.
Condition = The item must be returned in unused, undamaged, complete with all accessories and parts, in the same condition you received it and in its original packaging. Consumables will not be accepted if the packaging has been opened.
Shipping = When packing the item to return, ensure it is packed according to our instructions toprevent any damage during transit. In the event of a return for repair, GeniusPrinter will cover the cost of shipping so long as the item is covered in our 90 day warranty and within our shipping zones. For other returns, you will be liable for any damages occurred during transit.
For this reason, insure the package for its value. If you are seeking an exchange, you will be responsible for the cost of shipping the replacement item.
Extraterritorial Returns = GeniusPrinters is not responsible for any shipping cost and incidental fees or tariffs occurred when shipping outside of our shipping zones. Please refer to our shipping page to see where your shipping area is. Familiarizing yourself with your regions customs policies and shipping providers will help you to better understand the cost that may be associated with these returns.
Upon Receipt = After your return has been received and inspected, you will receive an email notification so that you will know your returned item has been received by us and whether your request for an exchange or refund has been approved. We may charge a fee for any missing or used accessories.
Restocking Fee = For items that have been returned but are non-defective, GeniusPrinters charges a restocking fee that is 10% of the original purchase price for each item that you returned. This fee will be deducted from your refund. If you are requesting and exchange, the fee will have to be received by GeniusPrinters before the replacement item is shipped.
Refund = For approved refunds, a credit will be automatically applied to your original method of payment. The refund amount may take some time before it reflects on your records. Contact your credit card company, bank or other payment service before contacting GeniusPrinters.
Exchange = For approved exchanges, GeniusPrinters will ship the replacement item after your payment of any applicable fees has been received.
GeniusPrinters’ Exclusive Limited Warranty
The obligations of GeniusPrinters’ warranty for all hardware products sold by GeniusPrinters on this website are limited to the following terms:
GeniusPrinter warrants GeniusPrinters-branded hardware against defects in materials and workmanship under normal use for a period of 90 days from the date of retail purchase by the original user. At the discretion of GeniusPrinters, if hardware defects do arise and a claim has been validated in the warranty period, GeniusPrinters will either:
Repair the hardware defect at no charge using new or refurbished replacement parts.
Exchange the product with a new product, or one that has been reconditioned by GeniusPrinters.
Or, will refund the purchase price of the product.
GeniusPrinters may request that you replace defective parts with new or refurbished user-installable parts that will be provided by GeniusPrinters in fulfillment of its warranty obligation. Replacement parts or products, including user-installable parts, that have been installed in accordance with instructions provided by GeniusPrinters, assumes the remainder of the warranty from the original product. Replaced items will become the property of GeniusPrinters while the new items become your property.
Replacement parts provided by GeniusPrinters must be used in the products for which the warranty service is claimed. When a refund is approved, the product for which the refund is provided must be returned to GeniusPrinters and becomes their property.
Warranty Exclusions and Limitations
This limited warranty only applies to hardware product manufactured by GeniusPrinters, or for GeniusPrinters that can be identified by the company’s trade name, trademark or logo. The limited warranty does not apply to any hardware or software product that is non-GeniusPrinters. This includes those items that are packaged and sold with GeniusPrinters hardware. These non-GeniusPrinters products may have their own warranties that may be provided to the end-user by the manufacturers.
However, GeniusPrinters provides their products “as is” so far as permitted by law. Software distributed by GeniusPrinters, with or without the GeniusPrinters branding, is not covered under this limited warranty. Refer to the terms and conditions for the software for additional details of your rights with respect to its use.
GeniusPrinters does not warrant that the operation of the product will be error-free or uninterrupted. Genius Printers is not responsible for damages caused from failure to follow instructions relating to the products use.
This warranty does not apply to:
Damage caused by use with non-GeniusPrinters products.
Damage caused by accidents, abuse, flood, fire, earthquake or other outside influances.
Damage caused by operating the product outside the intended uses prescribed by GeniusPrinters.
Damage caused by service performed by anyone who is not a representative of GeniusPrinters. This includes upgrades and expansions.
A product or part that has been modified to alter the functionality or capabilities without the written permission of GeniusPrinters.
Consumable parts, unless damage has occurred due to a defect in materials or workmanship.
Cosmetic damage, including but not limited to scratches and dents.
If any GeniusPrinters serial numbers have been removed, defaced or altered.
This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. GeniusPrinters’s responsibility for hardware defects is limited to repair or replacement services as determined by GeniusPrinters in its sole discretion.
Limitation of Liability Warranty Disclaimer
Except as explicitly provided in the terms, we do not guarantee, represent or warrant that your use of our service or GeniusPrinters products will be uninterrupted, timely, secure or error-free. We do not warrant that the results may be obtained from the use of our service or products will be accurate or reliable. You agree that we may remove the service for indefinite periods of time or cancel the service at any time, without prior notice to you.
You agree that your use of, or inability to use the service is at your sole risk. The service and products that are delivered to you through the service are, except where otherwise expressly stated by GeniusPrinters, provided in “as is” and “as available” basis for your use without any representation, warranties or related conditions either express or implied, including implied warranties, conditions of merchantability, merchantable quality, fitness for a particular purpose, title, durability and non- infringement.
All express and implied warranties, including but not limited to any implied warranties and conditions of merchantability and fitness for a particular purpose, are limited in time to the term of this limited warranty. No warranties, whether express or implied, will apply after the expiration of the limited warranty period. Some states do not allow limitations on how long an implied warranty lasts, so this limitation may not apply to you. No GeniusPrinters reseller, agent or employee is authorized to make any modifications, additions or extensions to this warranty. If any term is held to be illegal or unenforceable, the legality or enforceability of the remaining terms will not be affected or impaired. Except as provided in this warranty and to the extent permitted by law, GeniusPrinters is not responsible for special, direct, indirect, consequential or incidental damages resulting from any conditioning, breach of warranty or any other reason, or under any other legal theory. This includes, but not limited to:
Loss of use.
Loss of revenue.
Loss of actual or anticipated profits, including loss of profits in contracts.
Loss of the use of money.
Loss of anticipated savings.
Loss of business.
Loss of opportunity.
Loss of goodwill.
Loss of reputation.
Loss of, damage to or corruption of data.
Any indirect or consequential loss or damage howsoever caused any costs of recovering, programming, or reproducing any program or data stored or used with GeniusPrinters products and any failure to maintain the confidentiality of data stored on the product. This includes the replacement of equipment and property. Some states do not allow for the exclusion or limitation of incidental or consequential damages. If so, the above limitation may not apply to you.
How to Obtain Warranty Service
Please access and review the online help resources referred to in the documentation that accompanied this hardware product before requesting any warranty service. If the product is still not functioning properly after using the available resources, contact GeniusPrinters at support@GeniusPrinters.com.
You will be required to assist the technicians in diagnosing the issues you are experiencing with your product. You will also be required to follow the GeniusPrinters warranty processes. GeniusPrinters may restrict services to the fifty states of the United States of America and the District of Columbia. If so, GeniusPrinters will provide warranty services in one of the following ways:
By sending you prepaid bills to enable you to ship the product to GeniusPrinters’ repair service locations for servicing. They may send you packaging materials if you no longer have the original packaging.
By sending you new or refurbished products or parts that will be customer-installable.
This will enable you to service or exchange your own product. Once you have received the replacement part or product, the original part or product becomes the property of GeniusPrinters and you agree to follow all instructions. Instructions may include shipping the part or product to
GeniusPrinters in a timely manner. If so, GeniusPrinters will require credit card authorization as a security measure for the retail price of the replacement part or product and applicable shipping costs. If you fail to return the replaced product or part, GeniusPrinters will charge your credit card for the authorized amount.
Service options, parts availability and response times may vary and are subject to change. In accordance with applicable law, GeniusPrinters may require that you provide proof of purchase details and/or comply with registration requirements before you receive any warranty services.
You agree to indemnify, defend and hold harmless GeniusPrinters, their parent, subsidiaries, affiliates, partners, officers, directors, contractors, agents, licensors, subcontractors, service providers, suppliers, employees and interns, harmless from any claim or demand. This includes, but not limited to, reasonable attorneys’ fees made by any third-party due to or caused by your breach of the Terms of Service or documents incorporated by reference, or your violation of any law or any third-party rights.
If any portion of these Terms of Service are found to be unlawful, unenforceable or void, that portion will be enforced to the fullest extent permitted by law. The unenforceable portion will be deemed to be severed from these Terms of Service and the remainder will remain valid and enforceable.
The liabilities and obligations of the parties incurred prior to the termination date will survive the termination of this agreement for all purposes.
These Terms of Service are effective until they have been terminated by either you or GeniusPrinters. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our service, or when you no longer use our site. If in you fail to comply with any term or provision of these Terms of Service, we may terminate this agreement at any time without prior notice and you will remain liable for all amounts due up to and including the date of termination. We may deny you access to our service or any part thereof.
Entire Agreement – These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and GeniusPrinters and govern your use of the service, superseding any prior or contemporaneous agreements, proposals, and communications, whether written or oral, between you and GeniusPrinters. This includes, but not limited to, any prior versions of the Terms of Service. Any failure on the part of GeniusPrinters to enforce any right or portion of these Terms of Service does not constitute a waiver of our rights or that portion of these Terms of Service. Any ambiguities in the interpretation of these Terms of Service will not be construed against the drafting party.
Changes to Terms of Service – The most current version of the Terms of Service can be viewed at any time at this page. However, GeniusPrinters reserves the right, at their own discretion, to modify, change, update or replace any portion of the Terms of Service by posting the changes, modifications or updates to their website. It is your responsibility to regularly check their website for any changes. Your continued use of their site or service following the posting of any changes to the Terms of Service constitutes your acceptance of those changes.
Applicable Law – To the maximum extent permitted by law, the Terms of Service and any separate agreements will be governed by the laws of Delaware, U.S.A without any reference to conflicts of law principles. You and GeniusPrinters consent to the exclusive jurisdiction and venue of the courts in Delaware, U.S.A. in all disputes arising from or relating to the use of the service provided by GeniusPrinters.
Force Majeure – Neither party will be held liable for delay or failure of performance if caused by:
An act of war
Act of God
Telecommunication outage not caused by the obligated party
Government restrictions, including the denial or cancellation of any export or other licenses
Other events outside of reasonable control of the obligated party
Actions Permitted – No action, with the exception of actions for nonpayment or breach of a party’s proprietary rights, regardless of form, arising out of or relating to the agreement may be brought by either party more than one year (12 calendar months) after the cause of action has accrued.
Prohibited Relationship of the Parties
You and GeniusPrinters agree that no joint venture, employment, partnership or agency relationship exists between you and GeniusPartners as a result of the Terms of Service or your use of GeniusPrinters’ services and products.
Compliance with Applicable Laws
GeniusPrinters will comply with all applicable U.S. federal and state laws in its provision of the service and products you purchase on/from this site.
If any portion of these Terms of Service are found to be unlawful, unenforceable or void, that portion will be enforced to the fullest extent permitted by law. The unenforceable portion will be deemed to be severed from these Terms of Service and the remainder will remain valid and enforceable.
Notices will be sent to the contact address and will be deemed delivered as of date of actual receipt.
To: GeniusPrinters, Lewes, DE 02143, Attention: Legal Genius Printers may give telephonic notice to the appropriate phone numbers that are on record in your GeniusPrinters account information.
Unless otherwise expressly stated, these Terms of Service constitute the entire and complete agreement between you and GeniusPrinters with respect to the service and any product you purchase from GeniusPrinters. These Terms of Service supersedes all prior or contemporaneous communications, agreements and proposals, whether electronid, written or oral, between you and GeniusPrinters. Any additional or modified terms purposed by you, including those contained in your purchase order, acceptance, or website are rejected by GeniusPrinters. GeniusPrinters’ failure to object elsewhere to any provisions of any subsequent document, act, communication, website posting or any other form of media will not be deemed a waiver of any of the terms herein. GeniusPrinters’ obligation hereunder are not contingent on the delivery of any future functionality or features of the service. This also includes any oral or written public comments made by GeniusPrinters regarding future functionality of features of any products.
Assignment of Rights and Obligations
Your rights and obligations under the Terms of Service are non-transferable and cannot be assigned to another party without prior written consent from GeniusPrinters. This includes, but is not limited to, assignment or transfer by reason of merger, sale of all or substantially all of its assets, reorganization, and change of control or operation of law. GeniusPrinters may transfer or assign this agreement to any successor.
You agree to comply with all applicable export laws.
Authority For Transactions
You represent and warrant that you have full power and authority to enter into any agreement to purchase a product under these Terms of Service. Additionally, you agree that these Terms of Service are binding upon you and enforceable in accordance with their terms.
GeniusPrinters Contact Information
Any questions about these Terms of Service should be directed to us through support@GeniusPrinters.com.
GeniusPrinters ships to locations indicated in the shipping table and do not ship to PO boxes. Shipping prices are not included in the advertised price of GeniusPrinters products and is added based on your ordered products, shipping choices and location during checkout.
You are responsible for estimating and covering any duties, taxes, fees and/or other costs that may be associated with shipment of your order to your country, unless specified otherwise. During checkout, duties and taxes may be estimated and charged. GeniusPrinters is not in any way responsible for additional fees and/or costs. Additionally, GeniusPrinters is not in any way responsible for communicating with your local authorities to aid in transit. We are unable to provide you with an estimation of these costs beforehand.
By purchasing our products for shipment outside of the United States, you acknowledge assume responsibility to conform to your local laws and regulations while importing and using the products. Additionally, you acknowledge that GeniusPrinters is not in any way responsible for regulatory compliance within your country and that GeniusPrinters is in no way responsible for the cost of replacement of any products that may be held indefinitely by your local or federal authorities.
GeniusPrinters will ship items as soon as possible. Estimated delivery dates are indicated for each product located in our store. GeniusPrinters may or may not ship during national U.S.A. holidays. Due to uncertainties in shipping, product availability and circumstances outside of our control, we cannot guarantee exact shipping dates.
When you have completed an order with GeniusPrinters, you should receive a confirmation email shortly after the transaction has been completed. In the even that you do not receive such an email, please check the various folders within your “inbox”, such as spam or junk folders, before contacting GeniusPrinters. Tracking information will be emailed when the orders’ shipping information has been generated. For any questions relating to the shipment of your order and delivery, contact GeniusPrinters through their web form.
Returns and Conditions
Authorized returns that are undamaged, unopened, and unused will be accepted by GeniusPrinters so long as it is done within 30 days after the original shipment date. The Return Policy provides detailed information about return options and procedures.
GeniusPrinters offers a 90 day warranty for the printer and plater shipped to approved countries listed within our shipping table. Warranty services are specified in the table above and in the full warranty terms.
How to Contact Us
Information Collected by GeniusPrinters
Feel free to explore the websites without having to provide any information about yourself. However, when you register for our store, you will be required to provide personal information about yourself for our records. We will also collect navigational information for our records.
Your Personal Information
By “personal information”, we mean any information that you voluntarily share with us and identifies you personally. Personal information includes, but is not limited to, contact information such as name, email address, company name, physical address, phone number and other information about yourself or your organization. Personal information may also include information about any transactions that you have entered into on the websites.
Navigational Information Collection
By “navigational information”, we mean information about your computer and your visits to this website such as your IP address, browser type, geographical location, length of visit, referral source and pages viewed. Please see “Navigational Information” below.
Policy on Information about Children
The websites are not intended to target children under the age of 13. We do not knowingly or intentionally collect any information about children 13 years-of-age or younger. If you believe that we have collected information about a child that is in fact 13 years-of-age or younger, please contact us at support@GeniusPrinters.com so that we may remove the collected information.
GeniusPrinters Data Collection
During installation, GeniusPrinters software asks you to agree to the collection of specific diagnostic information regarding your use of GeniusPrinters’ software or hardware. This information is used by engineers to improve upon GeniusPrinters’ products and services. You agree that GeniusPrinters may collect, use and maintain information about the operation of GeniusPrinters’ hardware and software.
This information includes, but is not limited to, hardware serial numbers, laser power levels, print times and 3D model sizes. No 3D geometry, models or personal information will be collected without your prior additional and explicit consent.
Use of Information We Collect
We Never Sell Personal Information
Your personal information is kept secure and is never sold to third-parties.
Use of Personal Information We Have Collected
Improve browsing experience by personalizing the website.
Send information to you which may be of interest to you by post, email, or other means.
Send marketing information relating to our business or the businesses of carefully selected third-parties which we think may be of interest to you.
Provide other companies with statistical information about our users. This information will not be used to identify any individual.
Additionally, we may share data with partners that are trusted to contact you based on your interest to receive such communications, aid in performing statistical analysis and to provide customer support.
Such third-parties are prohibited from using your personal information except for these limited purposes. These third-parties are required to maintain the confidentiality of your information.
Use of Navigational Information
Your navigational information is used to operate and improve the websites. We may also use this information alone or in combination with personal information in order to provide you with personalized information about GeniusPrinters.
Testimonials and Comments from Customers
We post customer testimonials and comments on our websites which may contain personal information. Prior to posting, we will obtain each customer’s consent via email.
GeniusPrinters’ Use of Your Credit Card Information
When you give us your credit card information, we use it solely to check your financial qualifications and collect payment for services and products. We utilize a third-party service provider to manage our credit card processing. This service provider is not permitted to share, store, retain, or use the information you provided except for the sole purpose of processing credit cards on our behalf.
Service Providers for GeniusPrinters
GeniusPrinters employs other companies and people to provide services to visitors to our website on our behalf. We may need to share your information with them to provide products, information or services to you. Examples include removing repetitive information from prospect list, providing marketing assistance, analyzing data, credit card payment processing and providing customer service. In all cases, we explicitly require the agent to acknowledge and adhere to our privacy and customer data handling policies.
Security of Your Personal Information
In order to better protect your personal information, GeniusPrinters uses a variety of security technologies and procedures to prevent unauthorized access, disclosure or use. A third-party e- commerce provider protects your information that is collected on our store.
Social Media Features on Our Website
The social media features found on our website may collect your IP address, pages visited on our site and may set cookies to enable the social media features to function properly. Social media features and widgets are either hosted by a third-part or hosted directly on our websites. Your interactions with any of these features are governed by the Privacy Policies of the companies that are providing these features.
External Website Links
Public Forums on GeniusPrinters
GeniusPrinters may offer publicly accessible message boards, community forums and blogs. Any information that you disclose directly onto our public message boards, community forums and blogs may be collected and used by others. Upon your request, we will correct or delete any information you have posted on our servers as described in “Opting-Out and Unsubscribing” below.
Retention Policy of Personal Information
Personal information that is provided to us by you is retained if considered to be of potential use in contacting you about our company, products or services. We retain information about our customers for as long as we need it to provide service to the customer. This information will be deleted from our servers at an earlier date if you so request as described in “Opting-Out and Unsubscribing” below.
GeniusPrinters International Transfer of Information
We may transfer and access personal information from around the world to facilitate our global operations. This Privacy Statement will apply even if we transfer personal information to other countries.
Corporate Transfer of Ownership and Events
If we are acquired by another company, whether by acquisition, merger, bankruptcy or otherwise, that company would receive all visitor information and other information gathered by GeniusPrinters on the websites.
Reasonable Disclosure of Personal Information
We reserve the right to disclose or use your personal information if required by law or if we reasonably believe that disclosure of your personal information is necessary to protect our rights or to comply with law, legal process or court order.
Navigational Information on GeniusPrinters
Cookies – We use “cookies” to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a Web server. Cookies are not used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you. One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize pages on our Websites, or register for our store, a cookie helps us to recall your specific information on subsequent visits.
When you return to the same Website, the information you previously provided can be retrieved, so you can easily use the features that you customized. You have the ability to accept or decline cookies.
Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Websites. We keep track of the pages you visit on the Websites, in order to determine what parts of our store and the Websites are the most popular. This data is used to deliver customized content and advertising on the Websites to visitors whose behavior indicates that they are interested in a particular subject area.
Log Files – Anonymous demographic information may be collected by GeniusPrinters that is not unique to you. This includes information such as ZIP code, gender, age, preferences, favorites and interests using log files. Information about your computer hardware and software will also automatically be collected by GeniusPrinters. This information includes your IP address, domain names, browser type, referring website addresses and access times. This information is used by GeniusPrinters to maintain quality of the service and to provide general statistics regarding the use of GeniusPrinters’ website. This automatically-collected data is linked to your personal information such as email address, phone number and name.
Unsubscribing and Opting-Out Policy
How to Review, Correct and Remove Your Personal Information
In regard to your personal information that you have provided to GeniusPrinters, you have the following rights:
To review user information you have provided.
To request corrections to any errors, outdated information or omission in user information that you have provided.
To request that your user information not be used in an attempt to contact you.
To request your information be removed from solicitation lists.
To request your information be deleted from our records.
To opt out of being solicited by the websites or third-parties.
Please contact Privacy@GeniusPrinters.com to exercise any of these rights. We will promptly change, delete or correct your information.
Procedures for Unsubscribing From GeniusPrinters’ Communications
If you wish to unsubscribe from our marketing communications, you may do so by clicking on the “unsubscribe” link that will be located at the bottom of your emails or you can email us at Privacy@GeniusPrinters.com. Customers cannot opt out of receiving transactional emails that are related to their account with us or our store.